Family Innovations, the leading counseling service of the Upper Midwest, is seeking team players that are looking for
part-time and full-time operational roles.
Summary of Position
The Administrative Support will perform routine clerical, secretarial and administrative work in answering telephones, receiving clients, providing customer assistance, data processing, and record keeping.
Essential Functions and Major Responsibilities
Receives clients and answers questions, in person and by telephone; responds to inquiries from clients and others and refers, when necessary to the appropriate person. Collects and tracks client payments when received.
Provides scheduling support to clients and practitioners in person and over the phone. Contacts clients with appointment reminder calls.
Processes new client intakes when clients come for initial appointment.
Monitors therapist’s schedules and fills cancellations by monitoring and calling clients on the wait list.
Composes, types and edits correspondence, reports and other materials as needed and requested.
Maintains office supply inventory.
Prepares outgoing mail, sorts and distributes incoming mail.
Participates in meetings as required/necessary with internal and external customers and partners.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/major responsibilities.