Online Counseling

Request an Online Therapy Session

New Client?

Are you new to Family Innovations or don’t currently have an appointment, then this is the option for you.

Existing Client?

Do you have a current appointment? If so, then you should call your clinic and request to change your appointment time to Online Therapy. No need to fill out our new appointment request.

Learn More About
Online Therapy

Also known as telepractice, cyberpsychology, telementalhealth, behavioral telehealth, and online or virtual therapy, web based counseling is providing a psychotherapy service that is not “in person” and is facilitated through the use of technology. Family Innovations uses a secure, encrypted web-based platform, with a ‘virtual office’ accessible only to the client and the therapist, and with the therapist ‘locking’ the virtual office when the client and therapist can view one another in the virtual office so as to ensure no other persons may enter. Web-based counseling is subject to all practice and ethical considerations discussed in this document and in the law, rules and regulations governing licensed practice in Minnesota and Wisconsin.

What You Should Know About Online Therapy

Possible limitations to web-based counseling include but are not limited to:

  • cultural differences; language barriers;
  • inconsistency of internet connection; lack of client access to a webcam;
  • disruptions such as phone calls or other individuals who may interrupt the client’s home, office or other environment while meeting with their therapist virtually.

Any of these disadvantages may impact the delivery of services. Clients will be asked to provide off-line contact information such as a phone number in case of a technology breakdown or loss of internet connection. In cases of internet or technology failure, the session can NOT be continued via telephone, but will rather be rescheduled.

Benefits of Online Therapy

Advantages of web-based therapy include but are not limited to:  high level of confidentiality due to the secure nature of web-based therapy, and the ability for clients to address mental health concerns as if in an office setting; the only difference is that the client and therapist are meeting in a ‘virtual office’ rather than a clinic office.

  • allow client to attend virtual sessions from home or office
  • convenience of and less time required for attendance of regular therapy sessions
  • No travel to clinic
  • high level of confidentiality due to the secure nature of web-based therapy

Today’s technology has really improved and meeting with you therapist can be much more convenient online.

Frequently Asked Questions
Online Therapy

What mental health services cannot be online or virtual session?

We only have a few exceptions:

  • Medication Management Intake Appointments
  • Psychological Testing

Lastly, we cannot see you virtually if an individual has these urgent mental health concerns:

  • Suicidal Behavior
  • Self-harming Behavior
  • Violent Behavior

Those who have who have these concerns should get help now:

  • If this is an emergency call 9-1-1
  • National Suicide Prevention Lifeline
    1-800-273-TALK (8255) – 24 hours a day/7 days a week

Does insurance cover online therapy

For most people your insurance should cover online therapy, however, we encourage you contact your provider to verify that it is covered.

Do I need a computer?

No, you can use your mobile phone. Here is a link to the app you need to download

How can I change my appointment to a virtual therapy

Please reach out to your therapist or call 612-924-3807

What is Zoom, and is my virtual therapy session private and secure?

For our virtual or online therapy we use a HIPAA compliant platform called ZOOM that you can download to your computer or to your
smart phone (In the app store, it will be called ‘ZOOM cloud meeting’), or found on your computer at ( This will allow for us to have secure therapy sessions virtually. Your therapist will assist you with a link to the secure platform at time of meeting.

What is the Family Innovations Informed Consent Waiver

Here is the Web-Based Therapy Informed Consent document which is required in order for us to provide online virtual therapy

Download Here 

Do you record our therapy sessions?

No, none of your sessions will be recorded. Your privacy is very important to us.

Ready to Request Your Online Appointment?