What to Expect from Office Based Counseling

What to expect from your office based counseling experience at Family Innovations:

We have made it our highest priority to provide you with a confidential, warm, and friendly environment beginning with your first phone call and extending throughout the therapy process. We have highly trained therapists who value each of their clients and their well-being and whose goal is to listen, learn, and serve each client through the therapy process.

1st Session Check-In

Please arrive 10-15 minutes early for your first session. When checking in at the front desk for your first visit, support staff will verify your contact information, scan a copy of your insurance card(s) and ID, and hand you an iPad to complete some preliminary paper work. Any copays due will be collected before the start of the appointment.

*Remember to bring your photo ID and any insurance card(s) with you to your first visit.

*Please note: one legal guardian must be present for the 1st therapy session of any minor clients.

Phases of Treatment:

Diagnostic Assessment

At your first appointment your therapist will gather detailed background information that includes who you are, your family history, medical history, and other pertinent information that may be impacting your mental health. You may also fill out some screening tools to assist in the process of clarifying your primary concerns. In some cases, with your permission, family members or significant others may attend this appointment to give additional perspectives and input. You will be given treatment options and make decisions about how to proceed. Your questions and feedback are always welcome and are a necessary part of our collaborative process.

Treatment Planning

Between your second and third appointment you and your therapist will have completed a Treatment Plan. The plan will include your therapist’s clinical impressions, details of your therapy goals, therapy modalities to be used (i.e., behavioral, insight-oriented, narrative, play therapy, solution-focused, medication referral), and how your goals will be achieved. Your treatment plan will also include an estimated time frame for the completion of your goals. Whether your goal is to adapt to a new life transition, function more fully as a family or embrace personal growth and healing, we will create a plan to help you achieve that goal.


The number of sessions that will make up the treatment phase will depend on the severity, complexity and medical necessity of your concerns.

Short-term therapy tends to be more solution-focused and dedicated to resolving a particular concern. Your therapist will usually give you homework assignments to work on between sessions and those assignments will be discussed at the next session. Typically short-term therapy averages between 6-12 kept appointments.

Long-term therapy is more focused on your past, or on more complex and multiple current problems. You will evaluate the patterns that have developed over your lifetime and how those are impacting your life currently. Long-term therapy is more focused on increasing insight and gaining understanding of how you think, feel and behave. Long-term therapy can extend to twenty or more appointments depending on your situation.

For both short-term and long-term therapy, initial (intake) appointments are typically 60 minutes long, while ongoing therapy appointments are usually 45-50 minutes in length.

Wrap up

The last two to three sessions of therapy will be focused on reviewing your progress, the goals that you have achieved, and making a plan to continue this progress outside of therapy. You may be referred to a support group, church or other community supports to help you with this process.

You are always welcome to come back to therapy if the need arises and we would welcome the opportunity to serve you again.


Family Innovations’ therapists are credentialed with many of the most popular insurances in this area including:

Health Partners
Preferred One
Blue Cross Blue Shield
United Behavioral Health (UBH)
UnitedHealthCare (UHC)

Metropolitan Healthcare Providers (MHP)
America’s PPO
Behavioral Healthcare Providers (BHP)
Medical Assistance (both MN and WI)
Group Health (WI)
ComPsych EAP
Sand Creek EAP
Value Options EAP

Be aware that insurance policies have different coverage plans and it is the client’s responsibility to understand his/her own benefits before scheduling an appointment. Please contact the Member Services number on the back of your insurance card to find out what benefits and coverage are available to you.

It is important for you to understand that utilizing insurance coverage for mental health services will require that your therapist give you a mental health diagnosis. If you would prefer not to be given a diagnosis, please ask about our private pay option which does not require this.

Payments and Co-pays

Copays are due at time of service and may be made in the form of cash, check, or debit/credit card. Certain Flex or HSA cards may also be used, if your specific plan covers mental health therapy.

If you are responsible to meet a deductible or pay a certain percentage of co-insurance, you will be billed for this amount once the session has been processed by your insurance. Clients may pay through the payment page of our website, or pay in person, by mail, or by calling the front desk.

Cancellation Policy

Family Innovations requires 24 hour notice of any cancellations or appointment changes, barring unavoidable events such as sickness, emergencies, or unsafe road conditions. Any session cancelled or unattended with less than 24 hours’ notice outside of these exceptions may be charged a $75 late cancellation fee. After two late cancellations or no-shows, Family Innovations reserves the right to discontinue services with that client.

To request a change to an existing appointment, please call any of our office numbers and leave a message with the front desk, if necessary.