Covid-19 Office Visit Policies

We Are Open! Come see us.

Your care matters!
We are open.

Family Innovations, Inc. believes that it is vital to continue to meet the mental health needs of our clients in this ever-changing and uncertain time. The COVID-19 virus also known as 2019 novel coronavirus is having profound effects on our nation and its most vulnerable citizens. The health and well-being of our staff and the clients is our priority and Family Innovations will continue to monitor the status of the COVID-19 virus and its impact.

Currently, our offices are open, and we are continuing to provide out-patient and home-based appointments:

For our clients in order to maintain social distance, and prevent congestion in our waiting rooms, you are welcome to call our front desk when you arrive. Front desk staff will notify your therapist and call you back when your therapist is available for your appointment.

Our office waiting rooms, therapy offices and restrooms will be sanitized continually throughout the day.

Some simple things we can all do to help prevent the spread of the COVID-19 virus:

*If you have COVID-19 symptoms of dry cough, fever or shortness of breath, please reschedule by calling 612-924-3807 or request a tele-mental-health appointment (online therapy session) as most insurances offer coverage

  • If you have traveled internationally recently please ask for a tele-mental-health appointment
  • Follow appropriate precautions; use of hand sanitizer, proper handwashing per CDC guidelines
  • If you are elderly or pre-existing medical conditions (especially respiratory related) please utilize tele-mental-health or reschedule

If you need to cancel your appointment, whether in office or via tele-mental health please do at least 24 hours prior to your scheduled appointment

Family Innovations is equipped to offer tele-mental-health services through a HIPAA compliant platform that will allow our clients if they are unable to attend their appointments to have a virtual visit via their smart phone, tablet or personal computer. Most Family Innovations staff are already equipped to offer this service and the remaining staff will be equipped as soon as possible. Learn more about virtual or online therapy here. If you are not sure if this service is covered by your provider, please call your insurance company (the number is on the back of your insurance card) and request Tele-mental health.

We Offer Online Therapy, find out more.