Computer Specifications for Web Based Counseling


The web based counseling system is designed to work through all sorts of network and endpoint deficiencies and still deliver quality audio and video. However, there are a few things you can do to help ensure you get the best possible experience. Here are some tips we think you’ll find helpful:

Use a wired network connection when possible and disable wireless (Wi-Fi 802.11 b, g, n).

If you use VidyoMobile (an optional product with a separate guide), you can use it with Wi-Fi but it works better with 3G or 4G cell service.

Use recommended audio/video devices to prevent echo and other audio/video issues.

Plug each device (camera, microphone, etc.) directly into one of your computer’s USB ports when-ever possible rather than a USB hub (whether it’s one you added to your computer or it’s built into your flat panel monitor or your laptop’s docking station).

If you’re using a laptop, avoid running on battery—it reduces performance and video quality.

If your computer has a Power Plan (all Windows and Mac laptops do), choose “High Performance.”

Make sure you have the latest drivers (like the latest DirectX video driver, if you’re a Windows user) for the devices you use during VidyoConferencing, such as your camera, microphone etc.


Windows XP, Vista and Windows 7 (32- and 64-bit)

• Browsers: Internet Explorer, Firefox, Safari, Chrome

Macintosh OS X 10.5 Leopard through OSX 10.7 Lion (Intel CPUs only)

• Browsers: Firefox, Safari, Chrome

Linux1 Ubuntu 10.04, 10.10, 11.04, 11.10 32/64 bit running GNOME 2, SLC 5 and 5.7, Debian 5.0 and 6.0.3, and Fedora Core 14, 15, and 16

• Browsers: Firefox, Chrome

Recommended configuration: Encodes HD and decodes up to HD

Windows 7

i7 based system

Core 2 Quad with DDR2 or DDR3 memory

Hyper-Threading Technology

2 GB or more RAM

256 MB or more video RAM (VRAM)

40 MB of free hard disk space

Recommended configuration: Encodes SD and decodes up to HD

Windows XP SP2

Core 2 Duo 2 GHz

Hyper-Threading Technology


128 MB video RAM (VRAM)

40 MB of free hard disk space

Minimum configuration: Encodes CIF and decodes up to SD

Windows XP SP2

  • § Pentium 4


128 MB video RAM (VRAM)

40 MB of free hard disk space

Recommended and minimum configurations for Linux


• 2 GB or more RAM

• 40 MB of free hard disk space

• Core2Duo 2.4GHz or better

• 128M or more video RAM (VRAM)


• 1 GB of RAM

• 40 MB of free hard disk space

• Pentium 4

• 128M video RAM (VRAM)

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